STANDARDS WISE
INTERNATIONAL
INDIA SERVICES

Standards Wise India provides a wide range of Integrated Support Services to organisations. Our team are experts in helping organisations to achieve accreditation in country specific and International Standards. We can assist and accredit organisations when achieving excellence in the delivery of Senior Living Environments.

We also assist organisations who are non-compliant or under Government orders/sanctions to have these lifted and return to compliance in the shortest possible timeframe.
We are passionate about helping our clients succeed and their consumers to receive the best possible service. We aim to meet our clients' needs with the goal of increasing the efficiency and profitability of their organisations.

This Standards and Accreditation Matrix is an attempt to adapt and enhance an existing template and populate it with criteria, indicators and evidence relevant and unique to the Indian context
To this end, the Code of Practice and Minimum Standards compiled by Mr. Dalal, with contributions from senior members of ASLI is taken as a base point for reference.

The objective is to introduce a preliminary code of operations for self-regulation, along with best practices culled from India and developed markets across the world.

The combination of SWI, CA and ASLI brings together an extraordinarily strong group with significant expertise in this sector who have produced the Senior Living Standards and Accreditation Matrix for India
We work with Senior Living in Inter-generational Communities such as,
Independent or Adult Living Community (IL)
Assisted Living Community (AL)
Specialty Care Community, specific to Alzheimer, Parkinson, and so on.
Continuing Care Retirement Community (CC), stand alone or within Intergenerational communities.

Customer Service is an important part of striving for excellence in service delivery within any industry, and is a part of a culture of service to vulnerable people. It is the responsibility of everyone in an organisation to drive a Customer Focused approach.

Customer Service is important across all levels of the organization. We assist organisations to implement Customer Focused Training as a part of our comprehensive service, Standards Wise India offer individualised training packages for Boards, Managers, and staff.

Our robust policy systems are an asset to any organisation. They are developed by our team of experts who have extensive knowledge within their respective industries. Our extensive library of Policies, Procedures and forms are available individually or in packages for service delivery, management, human resources and governance. We have standard templates available for purchase which any organisation can apply to their internal systems, or alternatively for a tailored solution we can develop your Policy Management Framework.

We are specialists in Risk Management and assisting organisations to build their 'Risk Resilience' using our frameworks and reporting tools. We guide organisations in developing a Risk Heat Map and sufficiently robust mitigation strategies, as well as developing accurate Risk Matrices. We have standard templates available to purchase which you can apply to your organisation.

Alternatively, for a tailored solution contact us and we can develop your Risk Management Framework.

We provide training and support to Boards, Managers and Staff for governance, risk, person centred care, and customer focused service. We have recently developed a virtual coaching and mentoring service to ensure you have ongoing support. Our training is focused on people developing practical skills and competencies that can enable them to provide better care to their consumers.

Our training is customised to suit organisational requirements for each client. We provide training across various areas of the Human Services industry including (but not limited to) Dementia Care, Auditing in Aged Care, Registered and Enrolled Nurse training, community/Village Management, training regarding standards, chronic disease management and so on.

The Standards Wise International teams provide Senior Living Standards (International Edition), and can advise on all aspects of Senior Living management including:

• Planning and Design
• Building and Construction
• Management
• Service Delivery
• Multi-Generational Neighbourhoods

The Standards Wise management team are able to provide all aspects of Assisted Living management including:

Service Management
Day to day operational administration:

• Development of organisational structure
• Staff selection and training
• Monthly reporting to the owner
• Representative of the owner

Tenant/Resident Management
Management of an assisted living community goes far beyond traditional management practices. This is because the service environment not only has staff, but tenants, their committees, family and relatives, social activities, care and support etc. to effectively administer on an ongoing basis.

Standards Wise adopts full and open communication and disclosure to ensure a happy and harmonious environment.

To assist this, it is important that your tenants/residents' committees are properly structured and democratically elected to ensure that they are truly representative of the village residents.

Tenants/Residents living in your Assisted Living Environment have made a lifestyle choice and can be your best advertisement.

Basic Care/Clinical
Provision of domestic assistance, personal care, stand by supervision, medication assistance.

The cleaning service would be tailored to the specific requirements of the client. A total service can be provided, including day and night cleaning; cleaning of all interior and exterior buildings and facilities.

Personal care would be provided by registered carers and tailored to individual needs on a fee for service basis.

Medication assistance would be provided by credentialed carers.

Lifestyle
Coordination services of group events and individual interests and social pursuits.

Enable tenants/residents to participate in social interaction of their own choosing, based on individual preferences, at their pace. This requires a facilitation role and reduces costs of building 'entertainment' infrastructure which is often used only 25% of the time in our experience.

Implementation of an events weekly/monthly/annual calendar based on tenant/resident preferences.

Booking of entertainment, transport to events as required to facilitate the social needs and program.

Development of an onsite 'Club' to foster connectedness and friendships between tenants/residents. Empower tenants/residents to run this themselves as much as possible.

Hospital in the Home
Nursing services provided on a short term basis for stabilised patients able to be managed in their own home.

Standards Wise founder David Stevens co-developed the pilot programs for Hospital Avoidance and Hospital in the Home on behalf of private hospitals and the Australian Government over 20 years ago. These programs have been providing the Health Care system substantial cost savings ever since and are still seen as a model for Hospital avoidance.

This type of service preserves stability and dignity for tenants/residents, not having to enter hospital and/or leaving early to be cared for at home by experienced nurses.

The successful model does not require fulltime nursing services. There is some coordination required, but then the short term intervention plan for each person is time limited and nursing staff checking and monitoring at different times according to need. Some overnight active and passive assistance can also be provided. Suppliers often donate gift baskets. Equipment is minimal.

Risk Management – Risk management is an opportunity to save costs and improve the consumer experience and work environment. Done well, organisations benefit from managing out most risks and growing the organisation to provide better outcomes for consumers. We support organisations to develop robust risk management plans, provide training to staff, and strengthen their mitigation strategies to eliminate and/or reduce risk to be a low as possible.

Compliance – This is a responsibility to demonstrate the organisation works within legislative and funding requirements, meeting standards reasonably expected of providers. Remedying non-compliance is often expensive and causes great disruption to services and organisations. We support organisations to meet their compliance requirements and move towards exceeding standards.

Customer Service – We assist organisations to strive for better practice as an ongoing culture and use evidenced based strategies to meet consumer needs. Through mentoring and coaching at a leadership and team leader level, we are able to support organisations to develop an exciting and innovative culture.

Audit – We conduct a wide range of audits across Australia including desktop, one to 5 day audits for Health, Aged care, Mental Health, AOD, Homelessness, Aboriginal Medical services on a one off and/or ongoing basis against the relevant standards.

Organisations receive a detailed report and action plan within 7 working days and immediate risk reports if serious matters are identified.

Our Quality Management System, QualisQMS provides state-of-art quality management solutions. Our Qualis coaches and Qualis champions take a collaborative approach to understanding what organisations need to meet and hopefully exceed their quality objectives. Our QualisQMS quality management system brings together all of an organisation's quality needs into one system, one point of truth.

Listening to what organisations need is the QualisQMS approach. Understanding the issues and needs is the first step in the quality journey. Our products and services are all geared towards same goal: getting your QualisQMS system humming.

QualisQMS has over 20 modules with various interactive forms and flexible reports that make the quality journey integrated and function seamlessly. Accreditations will stop being an event and become a bump on the road with QualisQMS.